1. Where is the company located? 

We are located in Southern California.


2. Which company are the packages shipped through?

We ship domestic packages through USPS & UPS.


3.What is the shipping policy?

As we work diligently to ensure quality of these handmade products we ask that once your order is placed, please allow 3-5 days for processing of your order before its shipped. Please allow 2-5 business days for tracking information to upload in the system.


4. How long does shipping take?

Domestic shipping takes approximately 3-14 business days. 


5. What do I do if my package is lost or stolen?

We are not liable for any packages that may become lost or stolen in transit. Please contact the shipping carrier to file a claim, if your package is not delivered. 


6. What is the refund policy?

We will provide a replacement or refund if product is damaged or incorrect.  These products must be reported within 2 days of delivery. Contact us by email at info@fromthewest.co with order number and photos of damaged or incorrect products. 


7. Can I exchange products? 

Unfortunately we do not offer exchanges. If you have an issue with your purchase please contact us by email immediately. 


8. Can I add products on to my order once it is completed?

Unfortunately, we are not able to add products to the order once it is completed.


9. What is the best way to contact you?

The best way to contact us is via email to info@fromthewest.co